Support
Answers to common questions. Can't find what you need? Contact us.
How do cardholders receive their passes?
When you issue a pass, IssuePass sends the cardholder an email with a link to add the pass to their Apple Wallet or Google Wallet. No app download is required.
Can I update a pass after it has been issued?
Yes. You can update pass details (name, barcode value, expiry) at any time from the dashboard. The cardholder's existing pass updates automatically on their device.
How do I revoke a pass?
Navigate to the cardholder's record in your dashboard and select Revoke. The pass is immediately invalidated and will show as expired on the cardholder's device.
Which barcode formats are supported?
IssuePass supports Code 128 and Code 39 barcodes. Both formats are scanner-ready and validated before issuance.
Can I customise the look of my passes?
Yes. You can set your organisation's accent colour, upload a logo, and configure the barcode prefix and suffix per template. Changes to a template can be pushed to all existing passes.
Is there a limit on how many passes I can issue?
Pass limits depend on your plan. Contact us at hello@issuepass.app if you need higher volume issuance.
How do I verify a pass is genuine?
Use the public verification page at issuepass.app/verify. Enter the barcode value or scan the QR code on the pass to confirm its validity and cardholder details.
Who do I contact if something is not working?
Email support@issuepass.app and include your organisation name and a description of the issue. We aim to respond within one business day.